Ordering from Doug Clark is safe and easy. We process all orders through PayPal which accepts credit and debit payments alike, either with or without a PayPal account. We also ship our packages via United States Postal Service. If you have a need for us to ship via a carrier other than USPS please contact us BEFORE you place you order so that we may provide an accurate shipping quote. We generally process orders within one to three business days after receipt. All orders ship from Eden, Utah. Items are shipped via USPS within the United States, WE DO NOT SHIP TO P.O. BOXES.
Your order will ship within 2 weeks from when your order is processed. You can expect delivery in approximately 3 weeks. Orders will be shipped in the order in which they are received. In rare cases where we have a sudden and large number of orders coming in at once we may not be able to process within this time frame and it may take a little longer. We do not have a guarantee on processing times but we work very diligently to get your order out as swiftly as possible.
Generally arrive within approximately 3 weeks. We ship via USPS and your package will ship either First Class or Priority Mail depending on size and weight. The US Postal Service does not have guaranteed delivery dates for First Class or Priority Mail. The delivery dates you see on your shipment tracking page are estimates only. Sometimes packages may be delayed up to two weeks. USPS misses their delivery estimates frequently and sometimes they forget to scan packages as they move through their system. Your tracking number should keep you appropriately updated as to the status of your shipment, but if you notice a delay, unfortunately, this is not uncommon. If you do not receive your items within 15 days of shipment please let us know and we will take care of the issue.
Please make sure that you have provided us with the correct shipping address. You will receive an order confirmation that includes the shipping address that you indicated the package be shipped to. We are not responsible for packages shipped to the incorrect address as the result of the customer providing us the incorrect address. You must make sure that you have given us the right address and if there is a mistake we must be notified BEFORE your package ships.
VERY IMPORTANT**** Upon placing an International order, you are agreeing to the following terms and conditions:
- United States Postal Service International generally can take up to 15 business days. Your tracking probably will not update once the item leaves the USA. International racking for first class packages is not updated until the item is delivered unfortunately. So, if you see your item looks like it stopped moving in Los Angeles it is only because it will not have the tracking updated until it reaches you local post office. This is normal so do not be alarmed. However if a package is held in customs it could take an additional 45 business days. We are not responsible for any packages held by customs or any items confiscated by customs. Doug Clark is not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government. We apologize in advance if your package gets held in customs. We have no control over this process and ask that you remain patient. If a package gets held in customs it can take 6 weeks for you to receive it. There is nothing we can do to change this. We do not make changes to customs forms.
- Any claims for lost packages cannot be made until 75 days after the shipping start date.
- Shipping Address: All international orders will be shipped to the “ship to” address entered at checkout. The “ship to” address is not verifiable by our shipping software. You must be very careful to enter the correct address as we have no way to confirm its accuracy.
- For international orders we have no “Guarantee of Delivery.” If there is an issue with receipt of your items we will help you however we can but we are not able to initiate a claim in a foreign country or verify non-receipt in the case that the tracking indicates the package was delivered. You will need to contact your local post office first when there are delivery problems. If you have an issue please contact us and we will be happy to help.
Your satisfaction is very important to us. No damage or defect has ever been reported for any of our wood products. We are very careful as to how dry the wood is, how the wood is sanded to help seal the grain, and how many coats of finish the wood needs to be protected. These wood products are very stable when completed. But, of course, if anything ever does go wrong due to a flaw in the manufacturing, breakage during shipping, or other damage not caused by the buyer, the bowl or other purchase will be replaced for free. Please contact Doug immediately if you receive a damaged product.
You MUST contact us prior to returning any items. Unauthorized returns or returns sent without prior communication may be refused. Please open your items when they arrive. If you get an item and leave it unopened for more than 30 days we cannot help you with a return or refund. We cannot be responsible for items after 30 days as we have no control over storage conditions. So please check your items.
If you have an issue with one of our products please contact us immediately. We want you to get the most out of each of our products, and we are here to offer quick support in the event that anything you receive falls short of your expectations. If you have a concern, or are simply trying to get the most out of a product and need some questions answered, we are here to help.